Professional ServicesThe value of firsthand experience.
If you are a process or discrete manufacturer or a distributor, you can be assured that each Expert Software consultant with whom you work will have an average of more than 13 years of experience in your industry, will understand your challenges, and will know precisely how to use X5 to solve them. With a base of best practice knowledge gained from hundreds of supply chain management and enterprise implementations, our consultants work with one goal in mind to help you realize rapid implementation, low total cost of ownership and high return on your investment in EXPERT X5. Business Analyze ServicesIndustry expertise
Our software is already built with functionality specific to your industry helping reduce the complexity, risk and cost of implementation. Our consultants thrive on leveraging this functionality to solve your toughest business issues. And they are constantly working to expand their ability to benefit your business in ways that other software providers cannot.
Expert Software's consulting services are the key to successfully leveraging your software technology investment. Have you ever wondered how you can roll out a reliable, cost effective e-commerce solution that your customers would really use? Should you focus on customer service to reduce costs or a storefront solution to increase sales or both? Should you have different identity sites for different lines of business? Our e-commerce consultants can help map out a strategy and shepherd the resources to make it reality.Support ServicesThe value of a seasoned staff
You have a solid business, and you've made a substantial investment in your software system. But things still aren't as good as they could be. Whatever your needs, Expert Software experienced consultants can help you solve the problem. We offer a wide range of services including:
* Systems Implementation Services
* New Module Implementations
* Business Process Reviews
* e-Commerce Strategies
* Technical Services Offerings
When you implement new systems, the risk/reward ratio is very high, and the promise of the ROI you can enjoy depends on a smooth implementation. Success depends on getting it right the first time and using your system to its full potential on an on-going
At Expert Software, customer support is more than a help file or a newly hired phone support technician. We understand that any issues with your enterprise software can cause significant disruption to your business. That's why members of our support teams have an average of 5 years working with our customers, quickly and efficiently resolving their issues. And it's the reason our commitment to your success continues throughout the life of your software. Simply put, we're with you every step of the way, with the best customer support processes and people found anywhere.
When you contact Expert Software, the support expert who fields your request will be your single point of contact until your issue is resolved. You won't be shuffled from department to department or passed up the chain until you finally reach the support person who understands your problem. A significant majority of our support tickets are resolved during the first call. Our customer support representatives can draw upon the resources of our entire global company to address your issue, whether it's a simple configuration question or a significant conflict that one of our software engineers must address.